Last Updated: Saturday, January 1, 2000
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SPECTRUM INTERNET SUITE (aka "SIS") PROBLEM REPORT FORM


Instructions:

Please fully describe the problem your computer is experiencing by answering the following 24 questions. These questions are designed to guide you step-by-step through the same process as would be followed by posting and reposting on comp.sys.apple2. Take as much time as you need. When done, submit your problem report using the "Submit Report" button at the bottom of the page.


Response information (important):

Name: (optional)

Email: (required)


  1. Describe your problem:

  2. Now, describe the problem accurately:

  3. Speculate wildly about the cause of the problem:

  4. Problem Severity: Minor Minor Minor Trivial

  5. Nature of the problem: Locked Up Frozen Hung Shot

  6. Is your computer plugged in? Yes No

  7. Is it turned on? Yes No

  8. Have you tried to fix it yourself? Yes No

  9. Have you made it worse? Yes No

  10. Have you read the manual? Yes No

  11. Are you sure you've read the manual? Yes No

  12. Are you absolutely positively sure you've read the manual? Yes No

  13. Do you think you understood it? Yes No

  14. If 'Yes' then why can't you fix the problem yourself?

  15. How tall are you? (example: 5'11")

  16. Are you above this line? ________________________ Yes No

  17. What were you doing with your computer at the time the problem occurred?

  18. If 'nothing' explain why you were logged in.

  19. Are you sure you aren't imagining the problem? Yes No

  20. How does this problem make you feel?

  21. Tell me about your childhood.

  22. Do you have any independent witnesses to the problem? Yes No

  23. Can't you do something else, instead of bothering me? Yes Yes

  24. And just WHAT in the HELL do YOU expect ME to do about it???


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